A thank you from my client (that understands customer service)

A thank you from my client (that understands customer service) ^Featured

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I got this card awhile back from one of my strategic partner, Rob Grant who was the marketing representative at Miracle-Ear hearing aid franchises in the Northwest.

Sharing of Genuine Feelings

It may sound like a small thing but you need to reach out to your clients (by even the smallest amount) constantly. To be social responsible like Alexandra Valentin, CHT, corporate director of The Ritz-Carlton Leadership Center, told us at the BizGrowth conference, "their are four proponents of being a socially responsible business - Reinforcement, Reminders, Revelations and Relevancy." Don't underestimate the psychology in Customer Service. It has to come from the heart, you genuinely have to have empathy for your clients. Degree of Delight is only achieved when the customer's Degree of Expectation is exceeded!

thankyou-card inside

Vince Lombardi

"It takes inches to make champions." That is what it takes to be #1.

Read 2981 times Last modified on Friday, 27 July 2012 10:16

Published in marketing 101

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