Found this good article on relationship marketing that I thought I would pass on to you.
Hyatt's Random Act of Kindness, from the New York Times and written by Rob Walker (6/17/2009)
Wouldn't it be great if one of your employees went that little extra step for your clients (without you asking them). Like bring in some bagels for a press check or even offer the client's some kind of beverage while they wait. How could you drop a hint that this kind of unspoken act could spread and build your company around your customer service like a Nordstrom or Zappos.
What is the best customer service that you have seen or heard? Come on people, lets get the buzz going. . .
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