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Tuesday, 27 December 2011 13:41

Interview with Idea Mensch

Idea Mensch interviewed me & my business.

mensch_promo_photo2

I was very honored by the article and my thanks to Mario. I can't say anymore about speading your company's message to your audience.

 

Published in marketing 101

Black vinyl on windows is unreadable!

blackwindowsignage

This is one tip that I have to pass on that I heard from one of my vendors. He was talking about how windows are considered black and black vinyl is just unreadable on glass. I looked up to my building's sign and said, "Just like that one?" Yup. Can you imagine driving in a car by this front door and totally missing it?

I have included my version for Towne Storage. Not only is it white vinyl with a little stroke of black (that gives it more contrast) but I have the copy stacked so that it haves the impression of an actual building. WOW! Now that really makes sense.

blackwindowsignage_FIXED

 

© 2011 Michael Johnson - Inkspot Graphics. All rights reserved

Published in marketing 101

Biscuits Cafe on Johnson Creek Road in Clackamas, OR.

biscuits-cafe

I was invited to my first Molly's Fund board member interview at Biscuit's Cafe. They are a local chain in the Portland metro area. Their food is consistent and large portions (you could split a normal plate with two other people). Never had a bad meal. 

But this franchise went to the point of putting their PURPOSE right on the wall when you walk in (with the owner's signatures). That tells me that they are going stand behind their food, employees and service. I like that.

To make it one step better would be to show your customers the faces (and their stories) that provide them with the fresh food. 

 

© 2011 Michael Johnson - Inkspot Graphics. All rights reserved

Published in marketing 101
Tuesday, 20 December 2011 11:35

A business should NEVER have a busy signal!

follow up to last WOM marketing missed opportunity

busy-phones

I tried calling the Costco optician to schedule an eye glass appointment. The phone was busy…AMAZING! Now, most normal customers are going to call someone else, especially if it is an emergency.

The message should say, "Sorry, for the inconvenience but we would like to respond to your call immediately, please give us your name and phone number. Thank you again for calling Costco's optical department for Dr. Hammmhamma."

It just is a no brainer! Sometimes you get this opportunity only once.

 

© 2011 Michael Johnson - Inkspot Graphics. All rights reserved

Published in marketing 101

Have you ever had one of those little damned screws come out from your eye glasses?

broken-eyeglasses

Needless to say it is very frustruating! I decided to go to the local Sears store (Optical Dept) and get it fixed before I lost the expensive lens. I was the first customer in the optical department and I don't know if you have ever been there but it usually is fairly slow – even during the Christmas holiday.

The nice woman at the counter asked if I needed any help and told her about my glasses needing to be fixed. She said, "That replacement screw will cost $5.00". I said that would be fine. "It will take me a few minutes, if you want to shop around…". I told her no problem. I wandered into the tool department, half blind. After I killed 10 minutes I walked back into the Optical Dept and the woman said, "I have your glasses fixed but noticed that the nose bridges are worn, did you want me to replace those…it would be another $5-$10? I said, "No thanks, I am going to get them replaced within the next month."

Now how am I going to pass on a good optical business recommendation to Sears? A number of things that she could of done to get my business and tell the world about this great optical business that I love to recommend:

1. The cost of screw and time that it took to fix the glasses wasn't important. They could of said, "We love to do this for you – call it our holiday gift to you…by the way we also replaced your nose bridges…at no cost! Do you have an emergency set of glasses in case it happens again?

2. So, I am half blind without my glasses. It really doesn't do any good have me wandering around the store because I am not going to buy anything. But if they gave me some temporaries I could have gone into the electronic department and watched some television and contemplated about buying a new set.

3. Get an opportunity to introduce yourself and get on a first name basis with the customer. 

4. How long has it been since you have been for your eyes checked? I could have slip you in right now to see the optomotrist and get your eyes checked for a special price of $49.99! That would be convenient since I am waiting and I need to have it done!

Hmm. Your thoughts or suggestions?

 

© 2011 Michael Johnson - Inkspot Graphics. All rights reserved

Published in marketing 101

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(Jeff was also a student of mine at Clark College)